The Leader's guide to Leading and Managing Customer Experience
Customer Service is a market differentiator for most businesses.
However it is more that a sweet smile; good customer service gains, and keeps, customers, reduces the cost of sale and the cost of error correction.
This guide helps you with:
However it is more that a sweet smile; good customer service gains, and keeps, customers, reduces the cost of sale and the cost of error correction.
This guide helps you with:
- Understanding Customers and Clients.
- Demonstrates how Lean principles can be applied to make service robust and successful.
- How it can be applied to telephone and email interactions.
- Identifying customer service measures (importantly, those not to use).
- Applying customer service to notices and posters.
Title: The leader's guide to Leading and Managing Customer Service.
Author: Alan Sarsby
Format: Print, Large square (216mm x 216mm).
Content: 87 body pages
ISBN: 978-0-9932504-x-x (to be confirmed)
Author: Alan Sarsby
Format: Print, Large square (216mm x 216mm).
Content: 87 body pages
ISBN: 978-0-9932504-x-x (to be confirmed)
How to obtain the Leadership-Library books
This link shows all books published by Alan.Following the link, takes you to a summary page, where you can follow the links for individual titles
Supporting resources —
The supporting resources are on this page: Customer Experience Resources.
The supporting resources are on this page: Customer Experience Resources.
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More details… after a little more web development.
More details… after a little more web development.